So, unsurprisingly West Wales did not agree with my thoughts in the formal complaint.
They just sent back a pretty standard letter stating that I had signed the terms and conditions so tough. So now I have to scribe another letter to Neil, the “Managing Director” to see what happens then. Nothing I expect. Then I will have to do exactly the same thing to the Ombudsman.
You see, honesty is not the best policy. If I had just not mentioned Bovis when cancelling the contract none of this ball-ache would have happened, makes you wonder.